Some of the video ad designs require a minimum number of transactions (listings or sales) within the past 24 months in order to have enough content to create the video ad. If you know you have more than the minimum requirement but are unable to select the design, please contact our support team at firstname.lastname@example.org or by calling 800-431-5509 and one of our advisors can help. They will also be happy to recommend a different template that you can use if you don't meet the minimum number of transactions.
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